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FAQ's
 
Frequently Asked Questions - ( WEB HOSTING)
Pre-Sales Questions
  1. Is there a minimum time contract/commitment?
  2. How soon will my account be set up and ready for use?
  3. Do I have access to update my site 24 hours a day?
  4. Can you register a domain name for me? Can you set up domains other than .com, .org, and .net?
  5. I see some hosts offering "unlimited bandwidth". Why don't you offer this?
  6. Do you host Adult sites, warez sites or sites containing illegal material?
  7. Is my site backed up and how often?
  8. How fast are your connections?
  9. What are your server specifications?
Technical Questions
  1. I changed my control panel password and now I can't get in.
  2. How do I get my email?
  3. I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?
  4. What is the path to perl?
  5. Where should I put CGI scripts for my domain?
  6. I uploaded my files, but I don't see my page?
Account and Billing Questions
  1. Can I upgrade my web hosting plan or features later?
  2. How can I change my account or billing information?
  3. What happens if I go over the bandwidth limit for my account?
  4. What is the cost for additional features?
  5. How do I cancel my web hosting Account?
  6. What about billing and overdue policies?
Answers
Web Hosting Pre-Sales Questions
  1. Is there a minimum time contract/commitment?
    Our web hosting plans have different payment modes. You can only pay monthly, 2 months and yearly payment depending upon the web hosting you select. and the reseller web hosting payment plans also include monthy, 2 months, 6 months and yearly payments.
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  2. How soon will my account be set up and ready for use?
    All the web hosting Accounts orders are placed in a queue and are processed in the order in which they are received.Your web hosting account will be read and your web site can be uploaded to our servers as soon as your domain name resolves to our server dns, usually within 24-48 hours.
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  3. Do I have access to update my site 24 hours a day?
    Absolutely. Whether you're a day person or a night owl, your web hosting account is available for you to update.
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  4. Can you register a domain name for me? Can you set up domains other than .com, .org, and .net?
    We can register .com, .org, and .net names for $8.99/year, with you as the registrant. We can also assist with registering other domains, as well (fees for registering other domains will vary by country). Please contact our sales department if you require assistance in registering other domain types. With some of our web hosting plans you get free domain name.
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  5. I see some Web hosting Companies offering "unlimited bandwidth". Why don't you offer this?
    Technically speaking, there is no such thing as "unlimited bandwidth." in web hosting. Someone has to pay for the traffic somewhere - and if you check the fine print of some service agreements from companies who claim to offer unlimited bandwidth with there web hosting packages, you'll probably find that they do charge for traffic over a certain amount. We dispense with the fine print.
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  6. Do you host Adult sites, warez sites or sites containing illegal material?
    No. Please see our Acceptable Use Policy for policies regarding this. We do not offer web hosting to Adult sites and other illegal material sites.
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  7. Is my site backed up and how often?
    It is the clients responsibility to do all back ups of their site. If, in the unfortunate event with hosting servers, something happens to your files, it is your responsibility to have a local copy of your files.     We are NOT held liable in any way for any files, money, time, effort, etc... lost due to this unfortunate event. Furthermore, if your files are lost, we will attempt to restore them as a gesture of good faith, but make no promises what so ever about whether the files will be brought back successfully or not. Again, back ups are the client's responsibility. Some of our web hosting plans are built with internal back up tools but still its the responsibility of the client.
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  8. How fast are your connections?
    Our web hosting servers are located in the Network Access Corporation (NAC) Network Operations Center (NOC) in Houston, Texas. The network is monitored around the clock. NAC offers 15 diverse OC3 and DS3 connections to multiple backbones. you will get a smooth web hosting experience. However is case of any unfortunate event or system upgrading if web hosting servers suspend there service temporarily, we give extra durations to our web hosting clients.
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  9. What are your Web hosting server specifications?
    Our Current     web hosting servers are dual 1 GHz Intel P4 machines with 512MB to 1GHz of RAM and 1GHZ XEON 512 MB. In case of upgrading our web hosting server we inform our clients.
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Web Hosting Technical Questions
  1. I changed my control panel password and now I can't get in.
    Passwords are case sensitive and are limited to 8 characters. If you entered a password longer than 8 characters please try entering the first 8 characters when logging into your web hosting control panel.
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  2. How do I get my email?
    If you're familiar with your email client's setup, use the following information to retrieve email from your POP account:

    Incoming mail (POP3) server:
    mail.yourdomain.com

    Outgoing mail (SMTP) server:
    mail.yourdomain.com

    * set SMTP authorization within your email program to have the server authenticate you as a registered account holder. Our DIY-DNS support also provide you the cability to create emails and forward them to any other acount e.g ( Yahoo, msn, or any other email account)
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  3. I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?
    After your domain is fully propagated through the system, you can upload to yourdomain.com via FTP or FrontPage Extensions.
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  4. What is the path to perl?
    #!/usr/bin/perl
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  5. Where should I put CGI scripts for my domain?
    All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script
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  6. I uploaded my files, but I don't see my page?
    If our default "Welcome to the Future home of", index.html, has not been replaced by another index page, then anyone going to domainname.com will still see that page instead of some other home page. This is the order in which the web server looks for a page to put up as the "home" page: >DirectoryIndex: index.html, index.shtml  Just delete the index.html file and anything after it in this list will then come up automatically. Notice that "home.shtml" is NOT on the list and so will not show up as your home page. You would need to rename it.
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Web Hosting Account and Billing Questions
  1. Can I upgrade my Web hosting plan or features later?
    You can purchase new or expanded features, or upgrade to a new web hosting plan. There is no set up fee for upgrading.
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  2. How can I change my account or billing information?
    If you need to update your account or billing information please contact us here: contact@virkson.com
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  3. What happens if I go over the bandwidth limit for my account?
    If you exceed the bandwidth limit for your web hosting account the average amount will be charged at the rate of $5 per gigabyte per month.
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  4. What is the cost for additional web hosting features?
    You can add additional features to your web hosting plan that you signed up for. Rates for the extra web hosting features can be requested by sending an email to contact@virkson.com


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  5. How do I cancel my web hosting Account?
    You can cancel your web hosting account at any time by sending email to contact@virkson.com. There are no cancellation fees, and no notice is required. Any fees paid to that point are non-refundable. Please see our Acceptable Use Policy for further information.
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  6. What about billing and over due policies?
    All web hosting accounts will be given a grace period of 7 days, if payment is not received within the grace period your web hosting account will be deleted from our web servers.
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